Using Drew Assist For Remote Tech Support

Drew Assist is a program through Windows Quick Assist that allows a member of the Drew Tech team to remote into your machine when assisting with a request. This allows for a simpler way of connecting and troubleshooting whatever issue you may have.

  • To pull up Drew Assist first locate it on your desktop
    mceclip0.png
  • Click to open. Once inside the application your assisting Drew Tech will provide you with a 6-digit code to enter in to start connecting.
    mceclip1.png
  • Then ensure that you hit Allow on the following page
    mceclip2.png
    Now the Technician should be connected to you machine ready for troubleshooting.